Yes. We use stock images and icons when designing your website. Once you begin reviewing the designs, you can give us the images and icons you would like to use.
No. This service does not include designing your logo. We can give you advice and make recommendations. Contact us.
We understand your business and your competitors to design you a website that makes your stand out from the crowd. Our design team work on a designing your website that is unique, fits your brand, is user friendly and makes it easy for your customers to engage and convert.
Talk to an expert about what you would like and we will advise you whether this service is for you. They're very knowledgeable about how websites are designed and built.
One of our designers will work with you to understand your ideas and advise you. It would greatly help us if you have references ready for when we speak.
Yes. The website will be made responsive. This means it will look good and work across known desktop, mobile and tablet browsers. We also have an in built tool that helps you view all your website pages across these browsers.
Yes. Your website will be made responsive. So it will look good on all mobiles.
If you order the service which includes a progressive web app (see here for more information), your website will work like an app on mobile devices. This means your customers can save your website like an app to their home screen on mobile devices.
We don't offer face to face meetings under this service. If you'd like to speak to face to face, please contact us in the first instance.
Once the website is completed, you have a the ability to easily change design elements through the websites management console.
Yes. Talk to an expert about what you would like and we will advise you. Remember your website is scalable and new features can be added specifically.
Yes. Your website will have a secure management console which allows you to login and manage the complete website, add unlimited content, make design changes, view all the statistics and even undertake marketing.
Yes. Since your website is not built on an open source platform and totally written by us, we know all the code. In addition, we use the latest encryption methods and the latest server technology to keep your website secure and operational.
We use Rackspace servers to host your website.
No. We maintain your website and the server and for security we do not share those details with you.
Your website is built using CakePHP 3.0 framework. Read more about this amazing framework here.
We update the technology and make sure the website is running smoothly. If you encounter any technical issue, we resolve them. We monitor the website and as the number of visitors grow, we ensure that it continues to operate efficiently.
There are no additional charges except in the case of new bespoke functionality. We'll always let you know in advance of anything you request that may incur additional charges.
The Contract will renew for a further 12 months unless you cancel it prior to renewal. Upon cancellation, we will provide you with your website design and website content in a downloadable format.
You have a right to cancel. You are able to cancel prior to us accepting your order. You are able to cancel after we have accepted your order. Please read our cancellation terms.
You will retain all Intellectual Property Rights owned or licensed by you which are provided to us as part of the website content and website design.
No. You would need to sign up to your own hosting and you will be responsible for uploading the website design to your own hosting server.
We believe the domain name should be registered legally in your name. You can register the domain name at one of many registrars. We generally use the https://www.123-reg.co.uk and https://www.fasthosts.co.uk
Yes. We (or you) can make the simple DNS changes to point the domain to the server where the website files are hosted. Once that change has been made, your domain will load the website, anyone who has your domain name will be able to see the website.
No. We maintain your website and the server for security and we do not share those details with you.
No. Your website is for use in connection with your trade, business, craft or profession. We carefully review each customers business and will make a decision as to whether we care able to provide our Services. This decision is final and binding. If your website is later changed by yourself to advertise adult content / illegal content or selling illegal or adult services, we will terminate the Services and our Contract with immediate effect. No refunds will be due as a result.
We can set you up with email accounts for your business based on your domain. We offer Microsoft Exchange and Microsoft Office 365 services. Please do contact us and we will advise you.
All websites are different. When your customers interact with your website, they may complete a form / order. When they do, they may receive an email confirming this. These emails are sent directly from the website (through an autheticated service for greater guarantee on deliverability. In addition, you have a feature called Marketing Manager. This feature allows you create and send direct marketing emails to your created lists or those that have subscribed to receive marketing emails from you - all with GDPR in mind ;).
We like to receive feedback, your thoughts and review comments on email. Once we receive them, we'll review them and if need be, give you a call.
We require the content after the design concept has been presented and we've received your feedback.
The design process usually takes around 5 to 10 business days from when we start. This may be less or more and will depend on when your feedback is received. Remember, we design everything and it's not just a template. So every design element is thought about carefully.
Our process is very simple and straightforward. You can find a diagram here that explains it very well.
We'll keep you in the loop during the process of website design and development. We communicate in the old fashioned way by either calling you or sending you an email.
Yes! We work with you to create your website brand, so your constructive feedback is a very important and essential part during the process. We'll explore new ideas, make suggestions, look at exmaples you provide.
We work to present a carefully designed concept. We'll go through many revisions internally. We find a very carefully thought out design concept is far more productive during discussion then 10 sporadic design tyemplates. Besides, we don't use templates to build your website.
Yes. We can advise and develop bespoke features for you. If the feature you suggest is beneficial to the services we offer here, we'll develop it without any additional charges. Talk to an expert about what you would like and we will advise you.
In short yes. We'll explore the possibilities of integrating your website with your CRM, invoicing software or other software and live XML feeds. This will all depend on whether there are API's / Webhooks available for such integrations.
We'll help you add content if you provide it at the time requested. We'll show you how to add content and manage the website (takes about 15 minutes). We don’t write your content (except the Cookie Policy) and we don't review your content (including any spelling).
No. We don't write website content (except for the Cookie Policy). We believe content should be written by yourself to truly reflect your business.
After you have completed the online form and we have accepted your order, we'll send you an initial email to prepare for the website discussion call. In summary, we'll need the source file (this will be the original editable logo file). As the process moves on, we would your feedback promptly. We'll also like your content to be submitted once the designs have been agreed (at the latest).
We'll create the whole website with 'filler' content or content from your old website (if applicable). Since you'll be trained on how to change the content and manage the whole website, you can then change what you require.
